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We offer customization on our existing designs, including gemstone color changes and slight adjustments to details like size or design elements. However, we do not create entirely new designs from scratch.
Customization typically takes around 7 days, depending on the complexity of the changes. We recommend placing your order well in advance if you need the piece by a specific date.
Yes, most of our designs can be customized. However, certain intricate pieces may have limited customization options. Please consult with our team for details on specific pieces.
Take a screenshot of the piece you want, and WhatsApp it to us at +91-8097336503. Mention your name and the changes you'd like to make, and our team will guide you through the process.
Customization fees depend on the changes requested. Basic adjustments, such as changing gemstone colors, may have minimal costs, while more intricate changes might incur additional charges. Our team will provide a detailed quote.
Customized pieces are typically non-returnable and non-exchangeable, as they are tailored specifically to your preferences. We encourage you to review all details carefully before finalizing your order.
If you're unsure about what changes to make, our team can offer expert guidance based on your style preferences and the piece you’ve selected. You can schedule a consultation with us via WhatsApp.
We aim to complete customization within 7 days, but if you have an urgent request, please contact us directly. We will do our best to accommodate your timeline, depending on the complexity of the customization.
Our Try at Home service allows you to order jewellery, try it on at your home anywhere in India and decide whether you’d like to keep it or return it—all from the comfort of your home, without any commitment to purchase.
Place your order online as usual, put 'Try at Home' in comment section or WhatsApp your order number to +91-8097336503 and request to opt for Try at Home. Once your order is tagged, you’ll receive the product as per normal delivery timeline. Once you receive the product you have 48 hours to decide whether to keep it or return it (whole or partial).
**Try At Home available only for Prepaid Orders
** There is a minimum total buy of INR 10000 to avail Try At Home Service.
However there is no commitment to purchase. You can return full parcel.
Absolutely mam!! There is no commitment to buy even a single piece if you don’t like any.
**Try at Home not applicable on customised products
Absolutely mam!! You can return pieces you don’t like & keep pieces that you like. Your refund will be processed for the returned pieces.
If you return the jewellery there’s a small fee of ₹800. The rest of the amount will be refunded to your original payment method if you choose to return the jewellery.
If you keep 50% & more of the order value there is NO FEE.
This fee is charged to cover basic cost of transportation , packaging, Processing fee charged by payment gateways & logistic charges.
You have 48 hours from the time of delivery to decide whether you’d like to keep the pieces or return it.
Yes, you can select as many pieces as you want for the Try at Home service. Simply place the orders and follow the same process to tag them for Try at Home.
Contact us via WhatsApp on +91 9326600788 within 48 hours of receiving the product, and we’ll arrange for a return pick-up. Once we receive the jewellery back in its original condition with original packaging, tags, vouchers etc, we’ll refund the amount within 7 working days.
** Our logistics partner will pick up the product from your doorstep. The reverse pickup typically takes 1-3 working days from the day the request is initiated. Kindly pack it nicely to avoid any damage to the Joules.
10-12 days for you to get refund, once your order is picked up from your place.
Refund will be processed in the same payment method used for confirming the order by you. You will get regular notification via emails for the same.
Our Video Call Shopping service lets you shop from the comfort of your home by connecting with one of our expert consultants via a live video call. You can view our collections in real-time, ask questions, and get tailored advice.
To schedule a video call, simply WhatsApp us at +91-8097336503. Our team will help you book an appointment at a time that’s convenient for you.
During the video call, you’ll be able to explore our jewellery collections up close, ask for detailed views of specific pieces, and consult with an expert on customizations or styling. The session is interactive, giving you a personalized shopping experience.
Yes, you can request to see multiple designs during the video call. Our consultant will showcase the pieces in real-time, helping you compare and decide.
Absolutely. If you’re interested in customizing any piece, our consultant will guide you through the options, such as changing gemstone colors or adjusting certain details.
Once you’ve selected the pieces you like, you can either place your order online or finalize it directly through our consultant. We accept payments both online and offline.
If you need to make changes after the call, feel free to WhatsApp us with your order number and any updates you’d like to make. We’ll assist you with the changes before your order is processed.
Yes, the service covers all our collections. Whether you're looking for bridal jewellery, statement pieces, or everyday designs, you can explore it all during the video call.
The length of the video call depends on your needs, but typically, a session lasts between 15 to 30 minutes, giving you enough time to explore and discuss your options.
Yes, our Video Call Shopping service is available globally, allowing you to shop with us no matter where you are.
Our showroom is located at:
61, Ratnajyot Industrial Estate, Ambe Mata Chowk, Irla Lane, Vile Parle West, Mumbai.
To book an appointment, simply WhatsApp or call us at +91-8097336503, and we’ll schedule a convenient time for your visit.
At our showroom, you can explore our full collection in person, try on pieces, and get a hands-on experience of the luxury and craftsmanship of our jewellery. You’ll also receive personalized assistance from our consultants to help you make the right choice.
Yes, we encourage you to bring your outfit if you’re planning to match it with our jewellery. This allows you to see how the pieces complement your attire and make an on-the-spot decision.
Yes, we recommend booking an appointment in advance to ensure personalized service and to avoid waiting. However, you’re welcome to visit us during store hours, and we’ll do our best to accommodate you.
Our showroom features our complete collection, including bridal, Polki, statement pieces, and everyday designs. You can also explore customized options if you wish to modify an existing piece.
Yes, you can discuss customization options in-store. Our consultants will help you choose colors, gemstones, or small adjustments to make the design truly yours.
We accept all major credit cards, debit cards, and digital payment methods. You can also opt for online payments or make an offline payment in-store.
A visit can vary depending on your needs, but we suggest planning for 30-45 minutes to explore the collection and finalize your choices comfortably.
Yes, you can choose to pick up your online order from our Mumbai showroom. Please inform our team in advance to make the necessary arrangements.