We just want you to love your jewellery!
We offer a hassle-free exchange policy on all our products.
1. Procedure:
- Please write to us at contact@shopjbr.com or WhatsApp Message us with your order number at +91 8454813464 & reason for exchange.
- Our logistics partner will pick up the product from your doorstep. The reverse pickup typically takes 1-3 working days from the day the request is initiated.
- Once we receive the product, exchange will be initiated or credit note can be given for future purchases, as you wish.
- This procedure typically takes 7 days after we receive the products.
2. Terms & condition:
- Must be informed to us within 2 days of receipt of your order
- Request to be raised via Email: contact@shopjbr.com or WhatsApp Message : +91 8454813464 only.
- Any requests received after 2 days of receipt of products will not qualify for Exchange.
- We will arrange for a reverse pick up through our courier partner. There will be a small fee of ₹400, towards logistic & handling charges, which will be adjusted against credit note/exchange value given to you.
- Exchange does not apply to Customised products.
- Available within India only
- Exchange will be processed only after parcel is received by us.
- We cannot process returns or refunds for products purchased outside of www.shopjbr.com.
- Ensure the product is unused, with tags intact and in its original packaging; otherwise, we cannot process your return or exchange.
3. Is there any charges on Exchange?
- There will be a small fee of ₹400, towards logistic charges, which will be adjusted against credit note/exchange value of goods given to you.